FAQ

SOTERIA is ONELIFE's premium full-body massage chair, bringing intelligent massage technology, personalized controls and considered design together in one complete experience.

SOTERIA is available in three expressions: Black, Silver and Brown.

SOTERIA includes a dual-mechanism massage system, automatic body scanning, 5-Step Zero Gravity positioning, five-level adjustable air compression, auto-adjusting foot massage, vertically moving calf massage and 24 automatic programs.

Yes. Manual controls allow you to personalize settings including massage technique, roller width, intensity, timing, foot-roller operation, leg kneading and shoulder position.

Yes. SOTERIA supports voice control for 21 frequently used functions. The voice assistant can be activated with the phrase “Hello Nana.”

Yes. SOTERIA includes Bluetooth connectivity for compatible smartphones and tablets, together with integrated mobile-device charging functionality.

SOTERIA is currently offered at $5,379 USD, reduced from $6,999 USD. Current pricing and promotional availability are displayed on the product page and may change over time.

Select Black, Silver or Brown directly on the SOTERIA product page before adding the chair to your cart.

Yes. Complimentary USA delivery is included with SOTERIA. Any location-specific limitations or special delivery requirements will be communicated where applicable.

Yes. SOTERIA includes complimentary White Glove Delivery, providing a more considered arrival experience for your chair.

Delivery timing can vary depending on your location, product availability and delivery coordination. Once your order is ready to progress, the relevant delivery information will be provided to you.

Please ensure that the intended delivery route and final placement area can accommodate the chair. If your home has restricted access, stairs, narrow entrances or other unusual delivery conditions, contact ONELIFE before delivery so the requirements can be reviewed.

Yes. Every SOTERIA includes a complimentary 5-Year VIP Warranty. Please refer to ONELIFE's current warranty terms for complete information regarding coverage, conditions and exclusions.

For product or ownership assistance, contact ONELIFE at support@onelifechair.com. Please include your order information and a clear description of your question so the team can assist you efficiently.

Return eligibility is subject to ONELIFE's current Return & Refund Policy. Because SOTERIA is a large premium product with specialized delivery requirements, please review the policy before arranging a return or sending the chair back.

Please contact support@onelifechair.com before returning SOTERIA. Include your order details and reason for the request. The ONELIFE team will review the request and provide the appropriate next steps where the order is eligible for return.

Where a return is approved, refund processing is handled according to ONELIFE's current Return & Refund Policy and after any required return review has been completed. The time for funds to appear after a refund is issued may also depend on your payment provider.

Please contact support@onelifechair.com as soon as possible with your order information and clear photos or details of the issue. The ONELIFE team will review the situation and advise you on the appropriate next steps.