Shipping policy

At ONELIFE, we want the arrival of your SOTERIA Massage Chair to feel as considered as the experience itself. Every eligible SOTERIA order includes Complimentary USA Delivery and White Glove Delivery at no additional charge.

Complimentary USA Delivery

We offer complimentary delivery for eligible SOTERIA orders within the United States. No standard delivery charge will be added to qualifying orders.

Certain remote, restricted, or difficult-to-access locations may require additional arrangements. If any special delivery requirements or additional charges apply, our team will contact you before delivery is arranged.

Complimentary White Glove Delivery

Every SOTERIA purchase includes our White Glove Delivery service.

Instead of leaving your chair at the curb or doorstep, the delivery team will bring SOTERIA into your home and place it in your requested location, subject to safe and reasonable access.

Before delivery, please ensure that all doorways, hallways, elevators, stairways, and the intended room provide sufficient clearance for the chair and delivery team.

Order Processing & Delivery

Orders are processed once payment and order details have been successfully confirmed.

As SOTERIA is a large premium product requiring specialized handling and delivery, timing may vary depending on your location, product availability, and carrier scheduling.

Once your SOTERIA is ready for delivery, you will receive the relevant delivery information and, where applicable, be contacted to coordinate your White Glove Delivery appointment.

Preparing for Delivery

Customers are responsible for ensuring that the delivery location is safely accessible and that SOTERIA can fit through all entrances, doorways, hallways, elevators, stairways, and other access points required to reach its intended location.

Please measure your delivery path and prepare the intended space before your scheduled delivery.

Additional charges may apply for unusual access requirements, unsuccessful delivery attempts, rescheduling, or services requested beyond the included White Glove Delivery. Where applicable, these will be communicated to you.

Inspecting Your SOTERIA

Please inspect your SOTERIA at the time of delivery whenever possible.

If you notice visible damage to the packaging or chair, please document the condition with clear photographs or video and notify the delivery team immediately.

Please also contact ONELIFE as soon as possible so our team can review the issue and assist with the appropriate next steps.

Questions About Your Delivery?

For assistance with an order, delivery, or White Glove service, please contact our team:

Email: support@onelifechair.com
Phone: (201) 470-7484
ONELIFE: 395 Commercial Ave., Palisades Park, NJ 07650, United States