Refund policy
We want you to purchase your SOTERIA Massage Chair with confidence. Due to the product’s size, weight, value, and specialized delivery requirements, all returns must receive prior authorization from ONELIFE.
Requesting a Return
To request a return, please contact support@onelifechair.com with your order number and the reason for your return.
Please do not ship, move, or arrange return transportation for your SOTERIA until you have received return authorization and instructions from our team. Unauthorized returns may not be accepted.
30-Day Return Period
Eligible products may be returned within 30 days of delivery, subject to the conditions outlined in this policy.
Return Eligibility
To qualify for a return, the SOTERIA must generally:
- Be in its original condition
- Be free from damage occurring after delivery
- Include all original accessories, components, and documentation
- Not have been modified, misused, or improperly handled
- Meet any additional return requirements provided by our support team
ONELIFE reserves the right to inspect returned products before approving a refund.
Return Shipping & White Glove Services
Because SOTERIA is a large and heavy product requiring specialized transportation, return freight, pickup, handling, and White Glove service costs may apply.
Complimentary delivery and White Glove service provided with the original purchase do not necessarily include return transportation.
Customers may be responsible for applicable return shipping, pickup, handling, and transportation costs associated with an approved return. These costs vary depending on location and transportation requirements.
Any applicable charges will be communicated before the return is arranged and may be deducted from the final refund.
Damaged, Defective or Incorrect Orders
If your SOTERIA arrives damaged or defective, or if you receive an incorrect product, please contact support@onelifechair.com as soon as possible.
Please provide your order number along with clear photographs or video showing the issue so our team can review your request.
Please do not independently arrange transportation or return the product before contacting ONELIFE. Our team will review the issue and provide the appropriate next steps.
Refunds
Once an authorized return has been received at our designated facility and inspected, ONELIFE will notify you of the outcome.
If approved, the applicable refund will be issued to your original payment method. Processing times after a refund has been issued may vary depending on your bank or payment provider.
Any applicable deductions, including authorized return transportation, pickup, handling, or other agreed costs, will be communicated as part of the return process.
If the returned product has damage, missing components, signs of misuse, or another condition affecting its eligibility, our team will contact you regarding the available options before the refund is processed.
Order Cancellations
If you need to cancel your order, please contact support@onelifechair.com as soon as possible.
We will make reasonable efforts to accommodate cancellation requests. However, cancellation cannot be guaranteed once an order has entered fulfillment, been dispatched, or specialized delivery or White Glove arrangements have begun.
If fulfillment or transportation has already commenced, applicable shipping, transportation, pickup, or handling costs may apply.
Questions About a Return?
Our customer support team is available to assist you throughout the process.
Email: support@onelifechair.com
Phone: (201) 470-7484
ONELIFE: 395 Commercial Ave., Palisades Park, NJ 07650, United States