Warranty
Free 5-Year VIP Warranty
Every new SOTERIA Massage Chair purchased directly from ONELIFE includes our Free 5-Year VIP Warranty, giving you added confidence in your investment.
Warranty Coverage
The warranty applies to eligible defects in materials or workmanship that arise during normal residential use within the applicable warranty period.
Warranty service may include troubleshooting, repair, replacement parts, or another appropriate solution as determined by ONELIFE based on the nature of the issue.
What Is Not Covered
Unless otherwise required by applicable law, the warranty does not cover damage or malfunction resulting from:
- Misuse, abuse, negligence or improper operation
- Accidents, impacts, liquid damage or external damage
- Unauthorized modification, disassembly or repair
- Failure to follow supplied operating or care instructions
- Commercial or non-residential use unless expressly approved
- Normal cosmetic wear and tear
- Damage caused during relocation or transportation after initial delivery
- Electrical issues caused by unsuitable power supplies, surges or external electrical conditions
- Damage caused by circumstances outside ONELIFE's reasonable control
Making a Warranty Claim
To request warranty assistance, contact support@onelifechair.com with:
- Your full name
- Order number
- Description of the issue
- Relevant photographs or video showing the issue, where possible
Our support team will review the information and advise you on the appropriate next steps.
Proof of purchase may be required before warranty service can be provided.
Warranty Limitations
Warranty service is subject to the specific circumstances of the claim, product availability, service availability and applicable law.
The warranty applies to the original purchaser and may not be transferable unless otherwise confirmed by ONELIFE in writing.
For warranty assistance, contact support@onelifechair.com